This Privacy Policy describes how artemisya.it collects, uses and discloses your personal information when you visit the Site or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have any further questions, would like more information about our privacy practices or wish to make a complaint, please contact us by email at assistenza@artemisya.it or by post using the details provided below:

Via Guglielmo Marconi 2G, 36057 Arcugnano (VI), Italy

COLLECTION OF PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site and the information necessary to process your purchases. We may collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information relating to an identifiable individual (including the information listed below) as “Personal Information”. Please see the list below for more information about the Personal Information we collect and why.

Device information

Purpose of collection: To load the Site correctly for you and analyse Site usage in order to optimise our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.

Disclosure for business purposes: Shared with our service provider Shopify.

Personal Information collected: Web browser version, IP address, time zone, cookie information, the websites or products you view, search terms and how you interact with the Site.

Order information

Purpose of collection: To provide products or services to fulfil our contract with you, process your payment information, arrange shipping and provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud and, in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: Collected from you.

Disclosure for business purposes: Shared with our service providers Shopify and Isendu.

Personal Information collected: Name, tax identification number, billing address, shipping address, payment information (including credit card information), email address and telephone number.

Customer support information

Purpose of collection: To provide customer support.

Source of collection: Collected from you.

Disclosure for business purposes: Not specified in the original text.

Personal Information collected: Not specified in the original text.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers who help us provide our services and fulfil our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, purchases made and interactions with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies, to which you may consent depending on your location.

We use Shopify Audiences to show you advertisements on other websites with our advertising partners, targeting shoppers who have purchased from other Shopify merchants and who may also be interested in what we offer. We also share information about Site usage, purchases and the email address associated with purchases with Shopify Audiences, through which other Shopify merchants may offer you deals that may be of interest to you.

For more information about how targeted advertising works, you can visit the Online Advertising Initiative (NAI) information page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the opt-out links for the services we use.

FACEBOOK: https://www.facebook.com/settings/?tab=ads

GOOGLE: https://www.google.com/settings/ads/anonymous

BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.

USE OF PERSONAL INFORMATION

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and delivering your orders, and keeping you updated about new products, services and offers.

LEGAL BASIS

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information on the following legal bases:

• Your consent;

• Performance of the contract between you and the Site;

• Compliance with our legal obligations;

• Protection of your vital interests;

• Performance of a task carried out in the public interest;

• Our legitimate interests, provided they do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information about your right to erasure, please see the “Your Rights” section below.

AUTOMATED DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, where that decision has legal effects concerning you or similarly significantly affects you.

We do not engage in automated decision-making that has a legal or otherwise significant effect using customer data.

Our service provider Shopify uses limited automated decision-making to prevent fraud, which does not have legal or significant effects on you.

Services that include elements of automated decision-making include:

• Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist remains in place for a limited number of hours.

• Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist remains in place for a limited number of days.

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, transfer it to a new service, and request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above.

Your Personal Information will initially be processed in Ireland and subsequently transferred outside Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, please see Shopify’s GDPR technical documentation: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

COOKIES

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use several types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences, such as login details and region selection. This means you do not have to re-enter this information each time you return to the Site or move from one page to another. Cookies also provide information about how people use the website, for example whether they are first-time or returning visitors.

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively affect your user experience, and some parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept them through your browser controls, usually found in the “Tools” or “Preferences” menu. For more information on changing your browser settings or blocking, managing or filtering cookies, please consult your browser’s help file or websites such as www.allaboutcookies.org.

Please also note that blocking cookies may not completely prevent information from being shared with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the “Behavioural Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

COMPLAINTS

As noted above, if you wish to make a complaint, please contact us by email or post using the details provided in the “Contact” section above.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.garanteprivacy.it/

Last updated: 9 October 2026